Questions and Answers

Does this laptop have virus protection free for a year?
Use Avast or AVG like rest of us.
By Jeffrey Davis on July 18, 2017

It does have virus protection. Not sure if it’s for 1 year
By Steve Bolentini on May 9, 2017
All Windows 10 operating systems come with Windows Defender installed. This is a free antivirus that works well and is updated frequently. You just need to turn it on.
By Cyndirella on August 6, 2017



What edition of Windows 10? Home or Pro?
Windows 10 Home
By Bon’s Dad on January 17, 2017

Mine came with Windows 10 home. I was up and running in 5 minutes. A few updates since purchase, nothing major.
By Bon’s Dad on August 1, 2017



Does it come with a charger
By Denny on May 8, 2017

By Atlantic TECH SELLER on May 8, 2017
Yes it has a charger.
By zepplin on May 9, 2017
Yes. And works really well
By Ryan on May 8, 2017
I want to know about the sound, is it high quality for music?
It’s OK.
By Ellen Smith on May 14, 2017

Never expect much in the way of sound from a laptop. The slimmer the worse.
By Roger M. on July 28, 2017
Is the dvd slot a cd rom? can i run programs, or just movies and audio?
You should be able to play cd music, dvd movies and also burn cds. Its a cd/dvd burner.
By Randy & Lora on April 9, 2017

You should be able to. Just put the cd program in the DVD slot and let it run.
By Randy & Lora on April 9, 2017
Can you play dvd
By Mary Ellen Murdock on July 3, 2017
I am looking for a laptop for powerpoint presentations that are video-intense. 1) does this have powerpoint? 2) would this be good for that purpose?
I just checked. The laptop does have PP installed. I clicked on it and it opened to the white page with title and subtle.
By Kevin T. Young on May 15, 2017
Can you add more ram to make 6, 8 or 12 GB total? 4 GB makes me think it’s limited to 4.
There are two memory slots. One has a 4 GB module in it. If you are going to upgrade it, you probably need to upgrade in pairs. Buy another 4 GB module, or buy two 8 GB modules. 16 GB is the limit.
The type of memory you will need to buy is PC3 DDR3-1600MHz non-ECC 204-Pin SoDimm. Make sure it’s the laptop size module, which is about half as long as desktop memory.
The laptop is rated by HP as “non-user upgradeable”. That means that there’s no quick access door to get to the memory slots; you have to take off the entire bottom plate of the laptop. Then lift the screen up and use a thin piece of plastic (or a thin butter knife, if you’re extremely careful) to go around the edge of the bottom plate and pop off the bottom. I would rate this as an “intermediate level” upgrade task. 

By panther fan on August 9, 2017

Yes, this can be upgraded to 8 GB. 8GB RAM allocates almost 1GB to video. Will run WoW just fine.
By Amazon Customer on July 21, 2017
I upgraded it to 8gb for my aunt
By Carol M. Koller on May 10, 2017


Can i be able to print from this computer? my printer is always an hp.
By MDMcG on April 15, 2017

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